Shipping policy
Shipping & Delivery Policy
Thank you for shopping at The House of Brands. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below to understand how your package is handled.
📦 Order Processing & Delivery Time
Our delivery times depend on whether the item is currently in physical stock or is available via pre-order:
In-Stock Items: Orders for physical stock are processed and shipped within 3 working days after payment confirmation.
Pre-Order Items: Items marked as pre-order are produced or sourced specifically for you. These items require a minimum of 7 to 14 working days to be processed and shipped.
Note: Working days do not include weekends or public holidays. If your order contains both in-stock and pre-order items, the entire order will be shipped together once the pre-order items are ready.
🚚 Shipping Rates & Calculation
We do not charge a flat rate for shipping. Your delivery fee is calculated at checkout based on two main factors:
The delivery location (Destination)
The total weight and volume of your order
The exact shipping cost will be automatically calculated and displayed at the checkout page before you complete your payment.
📍 Tracking Your Order
Once your order has been handed over to our courier partner, you will receive a shipping confirmation email containing a tracking number and a link. You can use this link to monitor the real-time status of your delivery.
⚠️ Delivery Address Changes
Please ensure your shipping address is accurate before completing your purchase. Once an order has been processed or shipped, we are unable to change the delivery address. We are not responsible for deliveries lost or delayed due to incorrect or incomplete addresses provided by the customer.
🌍 International Customs, Duties & Taxes (If Applicable)
For orders shipped outside our local region, please note that you may be subject to import duties, taxes, or customs clearance fees levied by your country's government. All additional fees incurred during customs clearance are the sole responsibility of the customer. We have no control over these charges and cannot predict what they may be.
📧 Contact Us
If you have any questions, concerns, or inquiries regarding your order's shipping status, please feel free to reach out to us at:
Email: thehouseofbrands.info@gmail.com
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