Refund policy

Return and Exchange Policy

No Returns / Final Sale

We do not offer standard returns or refunds. All sales are final. We encourage you to review your order carefully before completing your purchase.

Damages and Issues

Please inspect your order upon reception and contact us immediately at thehouseofbrands.info@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

While we do not offer refunds, we do accommodate size or style exchanges under specific conditions. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate an exchange, please contact us at thehouseofbrands.info@gmail.com. If your exchange request is accepted, we will send you an exchange shipping label, along with instructions on where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you legally have the right to cancel or return your order within 14 days, for any reason and without a justification.

To be eligible for this statutory return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please contact us at thehouseofbrands.info@gmail.com to initiate an EU return.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we’ve approved your EU return, please contact us at thehouseofbrands.info@gmail.com.

Would you like me to make any adjustments, such as clarifying who covers the shipping cost for regular exchanges?

ThobRose.Official